Dukes The Palm A Royal Hideaway Hotel

General description:
The hotel Dukes The Palm A Royal Hideaway Hotel is situated approx. 100 m from the hotel´s own beach. At the beach are sun loungers and sun umbrellas free of charge. For mobility there is a taxi rank (around 10 m away). For medical treatment in emergencies there is a hospital around 10 km away.

Hygiene and safety measures
In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Compliance of the WHO recommendations and local laws, trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, luggage disinfection, non-contact in-house information, elevator occupancy control measures, restaurant space adapted to ensure social distancing, minimum 2m distance between tables at restaurants, new additional adapted outdoor dining areas, digital menus, buffet alternatives (Show-Cooking), individual/closed bottles only, intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, additional adapted chill-out/ relaxation areas, additional space for families at pools, guest infection policy, temperature control measures for guests, clean and sanitized rooms, intensification of disinfection / cleaning protocols, 24h time between check-out and check-in, housekeeping staff equipped with self-protecting gear, new air treatments (air filters), individual wrapped towels, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (limited entry), adapted activities at Kids Club, reduced groups, enhanced hygiene protocols ensured at Spa and Wellness, adapted Spa and Wellness relax areas as well as adapted Spa / Wellness treatments. The hotel has already been awarded a local seal of approval for extensive protective measures after appropriate testing.

Amenities:
The 17-storey beach hotel consists of a main building and an adjoining building, and has 506 rooms in total. It offers its guests a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, a lift, air conditioning, a safe (for free), coiffeur, a parking area (where applicable, for a fee) and a money changing facility. For the meals, there are two restaurants. WiFi is available for free. For guests with physical disabilities the accommodation provides a barrier-free access, a wheelchair accessible lift and a number of wheelchair accessible bathrooms. Laundry / ironing service and concierge service are available for a fee. For the room service the hotel charges a fee (where applicable).

Pool:
In the outdoor area of the hotel you will find 2 pools with a children´s pool. Here, there are sun umbrellas and sun loungers for free available. Refreshing beverages can be consumed directly at the pool bar.

Meals:
Breakfast from the buffet. Half board: dinner. Half board Plus: dinner.

Sport and Leisure:
Sports and entertainment: Fitness. A golf course is approx. 15 km from the hotel. Massages available (where applicable for a fee). Child supervision: activity programme for children.

Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Accepted methods of payment: American Express. Some services and facilities might be closed or offered with restrictions due to COVID19 Prevention measurement. Changes can be applied without previous notice.

1 Bedroom Apartment:
With balcony, kettle (where applicable, for a fee), minibar (for a fee), capsule coffee machine (for free), internet (where applicable, for a fee), safe (for free) and sat TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Deluxe Room:
With balcony, kettle (where applicable, for a fee), minibar (for a fee), capsule coffee machine (for free), internet (where applicable, for a fee), safe (for free) and sat TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Premium Room:
With balcony, kettle (where applicable, for a fee), minibar (for a fee), capsule coffee machine (for free), internet (where applicable, for a fee), safe (for free) and sat TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Superior Room:
With balcony, kettle (where applicable, for a fee), minibar (for a fee), capsule coffee machine (for free), internet (where applicable, for a fee), safe (for free) and sat TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Deluxe Studio:
With balcony, kettle (where applicable, for a fee), minibar (for a fee), capsule coffee machine (for free), internet (where applicable, for a fee), safe (for free) and sat TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Superior Studio:
With balcony, kettle (where applicable, for a fee), minibar (for a fee), capsule coffee machine (for free), internet (where applicable, for a fee), safe (for free) and sat TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Deluxe Suite:
With balcony, kettle (where applicable, for a fee), minibar (for a fee), capsule coffee machine (for free), internet (where applicable, for a fee), safe (for free) and sat TV as well as centrally controlled air conditioning. Bathroom with bathtub and shower.
IMPORTANT NOTE:
The category “DUKES Luxury Suite” is renamed to “DUKES One Bedroom Apartment”.
Dukes Studio is only offering KING bed set up, no twin beds.
The hotel features rooms with and without balcony in all categories and balconies are subject to availability upon check in.
Half/Full Board will only be served in Great British Restaurant as a buffet and as a choice of lunch or dinner.
NEW UPDATE : Half Board/Full Board packages will no longer include water and soft drinks with immediate effect
Half Board and Full Board will be served as breakfast buffet in Great British Restaurant and as a choice of lunch or dinner buffet in Great British Restaurant
• Half Board is only applicable for Lunch on February 14th ,2018, and February 14th, 2019 supplement for Dinner available, to be paid by guest directly to the hotel
• Half Board is only applicable for Dinner on December 25th ,2018, supplement for Lunch available, to be paid by guest directly to the hotel
• Half Board is only applicable for Lunch on December 31st,2018, compulsory Gala Dinner applies
• Half Board during the holy month of Ramadan will be served as buffet breakfast and Iftar Buffet for dinner in Great British Restaurant
• During Brunch, Half Board may be availed, subject to a supplement payable by the guest directly to the hotel